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CYBG plc

By 30th April 2018Case Studies

CYBG plc is the holding company that owns Clydesdale and Yorkshire Bank in the UK. Collectively, its retail and commercial divisions serve over 2.8 million UK customers via their branch, telephone and online networks. Servest Arthur McKay is extremely proud of the trusted partner relationship that has developed with CYBG plc (formerly owned by National Australia Bank) over the last six years, during which time the team has been looking the group’s business critical operations, served by its Tier-3 data centre.


Carrying out data centre work in a live environment is always challenging, but when you are dealing with a listed UK bank, with £32 billion of customer loans and 2.8m customers. Business continuity of critical power supplies was crucial to this project so outages need to be avoided as the commercial downside could be colossal.


As Principal Contractor, Servest Arthur McKay was responsible for ensuring that the data centre remained fully operational, 24/7, throughout the PDU replacement programme. This is when Servest Arthur McKay takes the lead, having one of the most experienced data centre teams in the industry. The depth of specialist knowledge and expertise within the team allowed the electrical engineers to plan and project manage the works meticulously, in conjunction with Cushman & Wakefield, to ensure business continuity throughout every phase. Every relevant project risk had to be considered before the robust, phased project plan could be implemented, all done in conjunction with the customer’s IT engineers. This ensured that every step was carried out 100% to their satisfaction.

“Replacing a data centre PDU is a significant and risky undertaking. To replace so many through the last 3 years in our primary data centre without any disruption to services is a major achievement. Sometimes when projects go well, they go unnoticed. I’d just like to acknowledge the professionalism and continued high standard of work throughout. Please pass on my thanks to everyone involved for their contribution.”
Denis Blackwood,
Head of Procurement & IT

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