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The FM Provider’s View

By 22nd December 2020Blog

The following article was published in FMJ’s December/January 2021 Magazine

Business flexibility and agility have been vital during 2020. From responding to government announcements or client requests with just a few hours’ notice we’ve had to be ready. Ready to communicate to our own teams, ready to respond to our clients and ready with the expert guidance and service they are used to, even in the eye of the storm.

As a global business we have been in a very fortunate position to be able to learn from our counterparts, especially in Asia and Europe, who experienced the onset of the pandemic a little before the UK. On almost a daily basis I’ve spoken to our global teams to share best practice and ideas. We’ve all learnt from each other and helped each other through. At a time where we’ve been so physically distant, we’ve come closer together. Bonds have been strengthened and collaboration has been better than ever. This is something that will only improve as we move forwards into new territory.

In March, we launched a new division, Atalian Servest Hygiene, at the speed of light. It just shows what’s possible with the right internal structure and industry partnerships. This new division offers fogging, disinfecting services and fever screening and did so from the first few weeks of lockdown. We were the first to market among FM companies with new fever screening technology and this is testament to our solid business partnerships.

We have invested a lot in cloud infrastructure over the years so the transition to working from home in the blink of an eye was a simple one with no disruption to business activity or client service. Technology is a key pillar of our business strategy and the pandemic has confirmed this will continue with force.

I am so proud of our entire workforce that has enabled us to take on the challenge of this global pandemic together. Our frontline workers are the real bones of our business and without them and their dedication we couldn’t have tackled the pandemic in quite the same way. We will continue to invest in our people and our culture to build the best future for our workforce and business. Our ONE innovation challenge, designed to uncover hidden talent and encourage entrepreneurial spirit, is just one example of our commitment to collaboration and championing unity and progression.

As much as 2020 has certainly presented challenges it has also been a positive period of transformation in so many ways. The profile of the FM sector has been raised significantly due to COVID-19 and it speaks volumes that many of our frontline workers have key workers status. People now finally recognise the value FM brings. It’s a shame it has taken a global pandemic for this to be realised but I think this marks the end of critical services being over-looked. I look forward to building on this in 2021 and beyond.

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