What was our client looking for?
The 2012 summer Olympics and Paralympic Games was a major international multi-support event celebrated in the tradition of the Olympic Games and organised by the London Organising Committee of the Olympic and Paralympic Games (LOCOG). The main event took place in London, with some smaller events across the country from 25th July to 12th August 2012.
With approximately 7.4 million spectators visiting venues across the UK and over 2.4 million visiting the Olympic Park in Stratford, London our client was looking for a reliable provider with a flexible approach.
How did we help?
A shared brief
Our management team set about forging a close relationship with LOCOG, our client. A shared belief in open communication was the foundation for the successful working partnership and monthly meetings, which turned into weekly meetings as the event drew closer and daily meetings when the event was taking place, were set up. We also forged close working and transparent relationships with the other service providers on the contract because it was important to share ideas, integrate processes and ensure all duties were covered.
We implemented different roles within our team to manage the cleaning on the Olympic and Paralympic sites. It was important our team had a structured approach, but with room for flexibility where necessary.
Single point of contact
We introduced a Servest Project Manager who was the single point of contact for the client, whatever the issue. We then had four Assistant Project Manager who managed the daily tasks of the cleaning operatives at each site. They also worked closely with the client’s Cleaning Helpdesk to respond to and assign any reactive work, which could be up to 70 instances each day at each site.
All roles and duties covered
In total there were 100 Servest team members on the ground. The team worked on a rolling roster so roles and duties were covered on all shifts and sites.
Our team was also always willing to do additional shifts and self-cover any absence so relief members were not needed. Because of the rolling roster system they were happy to provide extra cover, when required, either for ceremonies or VIP visits.
We worked with the client in partnership. The client was happy because the team was steady and reliable, which meant the client had continuity. Our team members said they felt part of the client’s team and part of the success of the 2012 Olympics and Paralympic Games.
The spectators’ feedback reports were really positive with 93% of spectators saying that the cleanliness of the venues they visited was extremely good.
I just wanted to say what a fantastic job you did for us. I was very pleased with the hard work the flexibility and generally the Can do Attitude. Well done.
Iain Robertson, CCW Manager for LOCOG