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Imperial War Museums Contract

By 5th February 2020News
Atalian Servest has been awarded a new 26-month hard services contract worth c£2.2 million annually by Imperial War Museums (IWM) to run alongside an existing five-year soft services contract awarded in November 2016.

The contract with the organisation which is dedicated to exploring conflict from WWI to the present day, covers internal and external maintenance of IWM’s buildings and fabric, plumbing, electricity, planned preventive maintenance (PPM) and the provision of reactive maintenance services across five major sites in Duxford, London, and Manchester. These sites comprise Churchill War Rooms in Whitehall, HMS Belfast moored on the River Thames, the main IWM museum in Lambeth, an ex-RAF airfield at Duxford of WW1 vintage and a modern museum in Salford Quays Manchester.  Nineteen employees have TUPE’d over to Atalian Servest from the previous contractor.

Atalian Servest has been pivotal in managing other development projects for IWM, including the refurbishment of new exhibition spaces and transforming back-of-house areas into meeting spaces. It has also deployed a fleet of two electric vans in Duxford in support of IWM’s sustainability agenda. The electric vehicles have positively impacted IWM and the local area by reducing noise and environmental pollution.

Announcing the new contract, Paul Brooks, Head of FM & Capital Projects for IWM, said:

“It has been a pleasure developing the hard services contract with Atalian Servest to meet IWM’s requirements.  The open book approach and positive attitude has been a welcome feature of the negotiations, mobilisation and subsequent regularising of the service delivery.  Whilst it is relatively early days in the contract, there has already been a positive impact felt, with improved reactive and planned maintenance across all the sites, coupled with transparent and informative reporting.  We look forward to working with Atalian Servest over the coming months.”

Daniel Dickson, CEO UK & Ireland with Atalian Servest, added:

“During the last three years our working relationship with IWM has gone from strength to strength, which is testament to this contract addition. Our collaborative and innovative approach and ability to problem solve has delivered great results. We are pleased to now be further supporting IWM with the provision of hard services across sites with such rich culture and heritage.”

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