Customer Experience Advisor

GRP-CEA-GLA-NK-1707

Glasgow
Permanent
Full-time

Overview

Atalian Servest is recruiting for a Customer Experience Advisor who will be responsible for liaising with other departments within the business to provide a seamless customer journey from the initial contact through to job completion in Glasgow.

Duties will include

  • Representing the business being the first point of contact with our customers
  • Managing customer enquiries via multiple communication methods including, but not limited to, telephone, email, CAFM system and Webchat/Apps.
  • Performing in line with agreed Service Level Agreements (SLAs).
  • Offering support and assistance to a wide range of customers, both internally and externally.
  • Logging client information and activity onto our web-based CAFM system Concept Evolution
  • Using contract guidelines and knowledge to agree on the most accurate job priority for reactive works
  • Analysing and collecting all relevant data to ensure the correct information is distributed to our Resourcing team resulting in first-time fixes
  • Following up with customers to ensure satisfactory levels are adhered to Jeopardy managing jobs through to completion
  • Working in conjunction with our service delivery operation teams
  • Working as part of a team and own initiative
  • Providing Administrative support to wider teams as and when required

The successful candidate

  • Experience working within a Customer Service environment, preferably within FM advantageous.
  • Understanding and experience of basic Microsoft Office software packages mainly outlook and excel.
  • Basic IT and systems literacy.
  • Experience in using CAFM or other management systems advantageous.

Additional Information

A bit about us:

If you love what you do and want to be part of something special, we would love to hear from you! Click apply and we will be in touch soon...

We offer excellent career and development opportunities, as an organisation thats proud of its' great people - we believe in the opportunity to recognise and share success. To find out more please visit our website.

Applying for EU Settlement scheme? Dont settle for anything less than working for Atalian Servest!

Atalian Servest is an equal opportunity employer and relies on diversity to deliver on our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability or age.

*** STRICTLY NO AGENCIES ***

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