Duty Manager (Day or Night Shift)




Atalian Servest is all about innovation and change - with this comes great new opportunities!

We are looking for an exceptional management talent to work alongside our passionate and driven management team to help drive Atalian Servest on through the next stage in our journey.

Reporting to the Train Presentation Manager, the Duty Manager will take the operational lead for their shift in ensuring that the contracted services perform to the highest standards, fulfil all contractual obligations delivering train presentation cleaning to expected standards.
The Duty Manager will maintain and deliver the standard for safety, quality, time and cost. Working closely with the Train Presentation Manager and Operations Manager the DM will monitor and be accountable for the site goals to improve on service delivery and operational performance, developing shared goals with stakeholders and internal teams to grow the relationship.

Duties will include

  • Manage & Monitor the following:
  • Check BOX for successful uploads of cleaning videos & pics for the previous day
  • Ensure the water-tanking record is being kept on tablets on both half-sets
  • Magazine Restocking & Replenishing process
  • Manage Stock Level checks for all the teams: NSN, M Clean and *SPI Night Team (*Team Leader will monitor stock levels @ SPI)
  • Keys for the stock room given out only when requested. A form completed as to what is required & checked off when keys returned When the keys are returned the items should be checked off
  • CHECK-CLEAN-USE. Random checks at beginning at end of shift
  • Order of work/priorities for LDA team: 1. LDA- 2. Other Requests. 3. BP Carpets. (4 days e320s only / 1 day only e300)
  • Manage Depot work & Office cleaners etc when the operations manager is not on site. Liaise with The Depot Supervisor and Team Leader
  • LDA Team Duties / Work. Quality Control / Audit including checking LDA area for cleanliness & tidiness at both ends
  • Manage M clean - Quality Control / Audits
  • Make sure roads are tidy and clean at the end of each shift
  • The DM role will have responsibility and accountability for leading the effective operational delivery and facilitation of all Services within their locations
  • Liaise closely with the Supervisors and the operations team to ensure common service delivery standards and collaborative working
  • Working closely with the Train Presentation Manager and collaborating with the Operations Manager DMs will review and implement new initiatives, legislation and other changes both internal and external

The successful candidate

  • A proven track record in Management, specifically cleaning with experience of leading and motivating a team
  • Experience of implementing, reviewing and achieving the standard for safety, quality, time and cost
  • Strong interpersonal skills with an ability to operate and build credibility with the client
  • Excellent diplomacy skills combined with the confidence and resilience to handle potential conflict situations
  • Ability to resolve conflicting issues and priorities
  • Good verbal, written and interpersonal communication skills
  • Flexible working attitude to accommodate the contract requirements and changing business needs
  • Good IT skills including use of Word, Excel and Outlook and Internet Explorer and any other CAFM system/applications
  • Organisation skills for meeting deadlines and supporting others to do the same
  • Relationship building, Customer Care, Self-development, Leadership, Decision-making techniques, Problem-solving, Initiative/lateral thinking, HSE experience, Interpersonal, Planning and Organisational Skills
  • Ability to produce reports and managing data
  • Knowledge of Transport contracts especially Trains
  • Desirable:
  • Experience of working in a large complex organisation
  • Qualifications and Professional Standards:
  • Recognised Health and Safety qualifications e.g. IOSH.
  • BICS License to practice

Additional Information

Hours and Environment

This position will be based at one of our clients site in Central and East London.

The Duty Manager role has 24 hours, 7 days per week operational coverage on 4 days on and 4 days off, 12 hours shifts pattern (between 7 am and 7 pm).

A bit about us:

If you love what you do and want to be part of something special, we would love to hear from you! Click apply and we will be in touch soon...

We offer excellent career and development opportunities, as an organisation thats proud of its' great people - we believe in the opportunity to recognise and share success. To find out more please visit our website.

Atalian Servest is an equal opportunity employer and relies on diversity to deliver on our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability or age.


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