Helpdesk Coordinator


Bury St Edmunds
10 Per Hour


Reference: TS/CM/29-06/452/1

Job Title: Control Room Helpdesk Coordinator

Pay Rate: £10.25

Working Hours: Variable shift rota - 18:00 - 06:00 - 42 hours per week (4 Nights On, 4 Nights Off)

Location: Bury St Edmunds

Would you be interested to join a leading facilities management company with a reputation for excellence?

Atalian Servest is currently recruiting for a Control Room Helpdesk Coordinator to join our passionate and driven team in Bury St Edmunds!

Your primary responsibilities will include:

• To be the principal point of contact for customer enquiries, incoming calls and new work requests on our CAFM Concept System.
• Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers for our Metropolitan and Scottish police cleaning contracts. .
• Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
• Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
• Updating database of quotations, engineering overtime and statutory compliance certification, where requested.

About You:

• Strong Customer service skills.
• Strong knowledge of Microsoft Office packages.
• Excellent organisation and planning skills.
• Knowledge and understanding of property related issues.
• Exceptional telephone etiquettes.


• Paid Holiday.
• Employee Referral Scheme.
• Learning and development opportunities.
• Supportive working culture and future progression opportunities.
• Mobile, legal, bicycle, breakdown, and retail discounts.
• Eye test and glasses reimbursement.
• Cycle 2 work scheme.

How to apply?

If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!


Atalian Servest is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability, or age.

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