Helpdesk Coordinator

TS-HDCO-EDI-AM-2004

Edinburgh
Permanent
Full-time
Competitive

Overview

Would you be interested to join a leading facilities management company with a reputation for excellence?

Atalian Servest is currently recruiting for a Helpdesk Coordinator to join our passionate and driven team in Edinburgh on a basis!

Duties will include

  • To be the principal point of contact for customer enquiries, incoming calls and new work requests on our CAFM Concept System.
  • Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
  • Effective jeopardy management of jobs within the designated area as well as supporting other team members across government contracts.

The successful candidate

  • Strong Customer service skills.
  • Helpdesk experience in Facilities Management and working with CAFM system, preferably Concept.
  • Strong knowledge of Microsoft Office packages.
  • Excellent organisation and planning skills.
  • Team worker.
  • Exceptional telephone etiquettes.

Additional Information

Benefits:

• 33 days holidays - 25 plus 8 bank holidays
• Learning and development opportunities
• Supportive working culture and future progression opportunities
• Mobile, legal, bicycle, breakdown and retail discounts
• Eye test and glasses reimbursement
• Health Cash plan subscription
• Cycle 2 work scheme

How to apply?

If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!

*** STRICTLY NO AGENCIES ***

Atalian Servest is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability, or age.

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