Next Generation Solutions

Ensuring your visitors have a memorable experience, so that they come back time and again, is your priority. Atalian Servest understands the challenges facing the leisure and tourism industries and the importance of flexibility and adaptability, from changing schedules to working around guests, to adapting team numbers to reflect changes in footfall. The Atalian Servest team will utilise this experience and knowledge to deliver services that enhance the visitor experience, working with you to provide a 'Next Generation Solution'.

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Facilities management

Reducing complexity and driving standards.

Outsource your facilities management to Atalian Servest and free up your time, so you can focus on driving your facility forward. Having one point of contact and fewer management levels, means the whole process is simpler for you. Atalian Servest offers a vast range of self-delivered solutions, enabling the team to be trained across service lines to meet your requirements. Whether it is a security guard that can help greet visitors at busy times or a cleaning operative who can lead a hand watching over prized exhibitions when necessary.

Benefits include:

  • Access to all your facilities information in one place, putting you in the driving seat
  • Integration across disciplines to create an efficient workforce
  • Reducing the complexities within your facility
  • A team of experienced and accredited facilities management specialists

Cleaning

Cleanliness that promotes a positive visitor experience.

Presenting your guests with a clean and pleasant environment can help heighten the overall visitor experience. Atalian Servest has a team of industry experts that understand that a clean environment creates a welcoming atmosphere for your visitors and colleagues. Working with you to create a tailored solution for your requirements, you can be reassured that Atalian Servest will provide you with a solution that keeps your facility in pristine condition.

Services include:

  • Scalable tailor-made service plans that adapt to fluctuating footfall
  • Cleaning schedules that fit around you and your team
  • Periodic deep cleans to suit your needs

Security

Utilising trained professionals and technology.

Providing your visitors and colleagues with a welcoming yet safe environment is about striking the right balance. Utilising trained security professionals supported by the very latest software and technologies, Atalian Servest is able to provide you with a level of security that suits your requirements. Whether you have an exhibition of prized artwork to protect or you need to monitor who is using your facility, the Atalian Servest team will work with you to find the right solution to keep your assets secure.

Services include:

  • Access control systems to keep your premises secure
  • CCTV systems tailored to your requirements
  • Front of house services tailored to your needs
  • Fire detection and early warning systems
  • Intruder alarm systems
  • 24/7 manned guarding
  • Network security – unified threat management
  • Remote monitoring with our 24 hour surveillance centre

Catering

Original, contemporary food, tailored for you.

On a day out to a visitor attraction or tourist spot, the food can make or break the day, meaning it can be just as important as the venue. Atalian Servest's dedicated catering brand, Angel Hill Food Co. can provide your visitors and colleagues with nutritious, tasty and contemporary food options that enhance the destination and make any visit a memorable occasion. The team will offer a solution that is tailored, flexible and adaptable to suit the needs of your team and visitors. Providing original and contemporary food options to your visitors or colleagues, you can expect great tasting meals, prepared by people passionate about delivering great food, and great service.

Benefits include:

  • Catering provision that includes restaurants, deli and coffee bars, vending machines
  • Menu planning, including nutritional advice, to increase colleague and guest well-being
  • 24/7 service provision, so that there is food available whenever it is needed
  • Sustainable, local and accredited supply chain
  • Utilising the latest technology, including EPOS and cashless till systems
  • Guest facing catering solutions that enhance the overall experience
  • Catering services that can improve recruitment and retention as part of a complete benefits package

Building services

Maintaining safe and inviting environments.

Having well-maintained buildings that are safe and comfortable is an essential part ensuring your visitors have an enjoyable outing. Atalian Servest will work closely with you to create a maintenance plan that is right for you. Installation, repairs and ongoing building maintenance works will be carried out by a team of highly experienced mobile and site-based engineers. With Atalian Servest’s sector experts you can be assured that your buildings are kept well-maintained no matter their age or size.

Services include:

  • Energy reduction advisory and implementation
  • Planned preventative maintenance around your schedule
  • Reactive maintenance, to fix issues as they arise
  • Statutory compliance and monitoring to suit your building requirements
  • Small works, minor projects and installations

Concierge

Helping you make the right first impression.

Being greeted by a professional and friendly face can play an important part in creating a pleasant and welcoming environment for visitors. A warm reception will help set the scene for your visitors, so it needs to be efficient and welcoming every time. Atalian Servest offers a tailored concierge solution that can ensure that all-important first impression, is a good one.

Services include:

  • Greeting visitors with a smile and helping them with any questions
  • Handling emails and faxes, ensuring a service that suits your requirements
  • Operating switchboards, directing calls to the right people and taking messages

Waste Management

Effective, safe and environmentally friendly.

Here at Atalian Servest, we understand that managing waste across numerous buildings can be a tough task. By outsourcing your waste management to a team of experts, you can be assured that your waste is quickly disposed of, in a cost-effective and environmentally friendly way. The knowledgeable team will work with you to gain an understanding of your requirements, whilst helping you to meet your corporate social responsibilities. Utilising Atalian Servest's experts will also ensure you are always compliant and will give you the capability to increase the amount you recycle.

Benefits include:

  • Fully integrated environmental services
  • Recycling wherever possible, to reduce the amount of waste sent to landfill
  • Waste collection and removal, to suit your needs and schedule
  • Waste management consultancy
  • On-site audits to identify your waste requirements, highlighting any inefficiencies

Compliance

Ensuring you are fully compliant.

Ensuring that you are meeting the correct level of statutory requirements can be a time-consuming task associated with a high level of risk. Here at Atalian Servest, we can take the pressure away by providing a tailor-made solution that will help you to be compliant. Supported by rigorous and effective reporting, Atalian Servest’s team of qualified professionals will provide you with thorough inspection and assessment. As members of the Royal Institute of Chartered Surveyors, you can make use of a range of additional works such as condition reports, insurance risk surveys and project management.

Services include:

  • Building compliance checks and recommendations for asbestos, F-Gas and legionella
  • Ensuring your offices are DDA (Disability and Discrimination Act) compliant
  • Risk audits of your fire systems and procedures to ensure you are meeting current regulations
  • Air conditioning inspections (TM44)

Ground maintenance

Grounds that attract.

The importance of maintaining your facility's grounds cannot be underestimated, from ensuring they create a fantastic first impression to ensuring they are ready for visitors' to use all year round. With experience across a whole range of outdoor spaces, the Atalian Servest team can help you to keep your grounds fit for purpose. Whether you have sports fields, outdoor picnic spaces, formal gardens or something larger scale, you can trust in Atalian Servest to ensure that they are properly maintained all year round.

Services include:

  • Full exterior design service to ensure your grounds are fit for use and reflect your image
  • Installation of trees, plants and features to fit the specifications
  • Maintenance of displays and features, so they always look their best

Interior landscaping

Creating a visually inviting environment.

An inviting, visually stimulating environment not only looks good but can go a long way in enhancing the visitor experience. Providing a tailored solution to suit the type of building, available area and budget, Atalian Servest will transform any space using a range of real or artificial plants. The team can also be called on for special occasion displays, helping you to wow your customers as and when the season calls for it.

Services include:

  • Beautifully designed natural and artificial plants, that are maintained to ensure longevity
  • Eye catching designs that complement your brand
  • Scheduling work during off-peak hours to minimise disruption to your team
  • Site surveys, to design a scheme that suits your image and the usage of your space
  • Special occasion displays including Christmas trees and decorations

Washroom services

Clean, hygienic and pleasantly scented.

Ensuring washrooms are clean and hygienic are of utmost importance to providing a positive visitor experience, showcasing your commitment to health and safety. Trust in Atalian Servest to deliver a tailored, cost-effective solution that protects your reputation by providing users with a pleasant environment. Working with you, the Atalian Servest team will ensure that facilities are well-kept, fully stocked and odour free.

Services include:

  • A full range of high quality consumables
  • Air freshening and atmosphere control solutions, to neutralise any unpleasant odours
  • Feminine hygiene services, including disposal of sanitary products in an environmentally friendly way
  • Hand care, including the supply of a range of soap dispensers, paper towels and air dryers
  • Installation and maintenance of baby change units, to ensure a safe and hygienic environment
  • Supply of vending units that stock a range of useful items

Pest control

Proactively minimising your risk.

Pest infestations can cause an array of problems, from the obvious health and safety implications to loss of revenue, risking the reputation of your facility and brand. By proactively managing potential causes you can minimise the risk to your colleagues and visitors. Atalian Servest’s national network of commercial pest control technicians can assist you with a solution that will safeguard your reputation. Using humane and environmentally friendly processes and products, you can be assured that the service you receive is right for you.

Services include:

  • Independent pest control technical audits, to recommend preventative measures
  • Insect identification services to determine the best course of treatment
  • Rodent, insect and wildlife monitoring, control and prevention
  • Safe and efficient fumigation

Managed solutions

Round the clock, single point of contact.

Knowing that you have a team to support you in handling your helpdesk requirements in-hours, out-of-hours or 24/7/365 can provide massive relief. By diverting your existing contact number to Atalian Servest’s intelligent call handling system, you can rely on a team of skilled operatives to process any requests. Utilising bespoke FM software to log calls, Atalian Servest can run your entire facilities operation, creating and issuing work orders using your company branding. When any faults occur they will be handled from start to finish, with the issue monitored and followed through to completion, all with a recorded audit trail.

Services include:

  • 24/7 service for your convenience
  • Dedicated account management
  • Full audit trail of all calls
  • Management information, budget and call analysis reports
  • Option to use your contractors, or use Atalian Servest’s FM services
  • Real time client web portal
  • SLA monitoring service

Specialist services

When only a specialist will do.

For some cleaning tasks, only a specialist can deliver the right solution. Atalian Servest’s specialist cleaning team has the know-how and tools to provide you with a range of services, from cleaning at height and where access is restricted to the cleaning of delicate and unusual materials. You can be assured that the right equipment and techniques are being used to ensure the highest standards are met.

Services include:

  • Window cleaning to keep buildings looking presentable
  • Cleaning of unusual materials and heritage finishes in historic environments
  • Winter gritting to keep your visitors safe from slipping on the ice
  • Carpet cleaning to keep the busy walkways clear of walked in dirt
  • Floor restorations so they look like new, extending their lifespan
  • High pressure cleaning, effective cleaning without chemicals
  • Builder’s cleans for any new or regenerated buildings
  • Reactive/incident cleaning to maintain a pleasant environment