Next Generation Solutions

Keeping a hotel running smoothly has many challenges, from keeping public areas spotless and inviting, to ensuring that rooms always adhere to brand standards and are ready for guests to check in on time. Atalian Servest has the experience and knowledge to face these challenges head on. Whether you are looking for a single service or a full support package, Atalian Servest can provide you with a 'Next Generation Solution'.

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Facilities Management

Reducing complexity and driving standards.

Outsource your facilities management to Atalian Servest and free up your time, so you can focus on driving your business forward. Having one point of contact and fewer management levels, means the whole process is simpler for you. Atalian Servest offers a vast range of self-delivered solutions, enabling the team to be trained across service lines to meet your requirement, resulting in an offering that continually adapts to meet the changing demands of your hotel.

Benefits include:

  • Access to all your facilities information in one place, putting you in the driving seat
  • Integration across disciplines to create an efficient workforce
  • Reducing the complexities within your business
  • A team of experienced and accredited facilities management specialists

Housekeeping

Ensuring your guests have an enjoyable and comfortable stay.

Comfort, enjoyment and all the finer details make such a difference to your guests’ stay. Demands can change in busy periods or for regular guests who expect flexibility and special requirements to be dealt with on a personal level. The Atalian Servest team understand this and provide a service that is tailored specifically to your guests’ requirements.

Benefits include

  • Replacing traditional trolleys with innovative, light and unobtrusive style trolleys
  • Enzyme cleaners that are vastly better for the environment than any conventional chemical cleaners
  • Laundry service choices for your guests, to further support your environmental efforts

Public Area Cleaning

Maintaining public areas to the highest standards.

Public areas not only attract the highest footfall in your hotel, they influence the impression your visitors have of you. Accordingly, these need to be maintained to stringent service levels. Through a proactive programme of “what clean looks like” method statements, training and public area cleaners, we will help to safeguard your reputation and protect your bran image.

Services include

  • Proactive cleaning schedules to ensure that your public areas always look their best
  • Reactive cleaning, to ensure that any mess is dealt with as soon as possible

Floor Cleaning

Specialist equipment to keep your floors sparkling.

Cleaning and maintaining hotel floors is about much more than simply using a mop or vacuum cleaner. Atalian Servest understands the specialist work needed for granite, marble, sandstone, wood and the stripping and sealing of all vinyl floor types, providing specially trained and equipped operatives to rejuvenate, restore and maintain the varied floors that can be found in hotels.

Services include

  • Specialist equipment and training supplied to the housekeeping team
  • Hard flooring machines that clean and polish with no chemicals
  • Carpets cleared of spillages daily, to keep them looking like new for longer

Kitchen Cleaning

Maintaining stringent hygiene standards.

Hotels must adhere to stringent cleaning and hygiene standards, and the right service provider will not only ensure these are met, they will also support and enhance the day to day operations in the kitchen. Atalian Servest has experience of doing just that, through delivering outstanding cleanliness. Atalian Servest’s specialist operatives ensure that the highest levels of kitchen hygiene are maintained through regular and thorough cleaning; burnt on carbon and fat deposits are removed, eliminating any potentially harmful bacteria. Atalian Servest's trained specialists are able to deliver on every aspect of the kitchen cleaning requirements.

Services include:

  • Regular cleans to maintain hygiene standards
  • Removal of burnt on carbon and fat deposits
  • Thorough deep cleans

Washroom Services

Clean, hygienic and user friendly.

Ensuring washrooms are clean and hygienic are of utmost importance to providing a positive guest experience at a hotel. Your guests want to know that the facilities are well taken care of, whether they are staying in a budget hotel or at a luxury resort. Building on years of experience in keeping customers' premises hygienic and pleasantly scented, Atalian Servest can deliver a cost-effective and tailored solution to meet your specific requirements; you can trust Atalian Servest to keep your washrooms clean, fully stocked and user-friendly.

Services include:

  • A full range of high quality consumables
  • Air freshening and atmosphere control solutions, to neutralise any unpleasant odours
  • Feminine hygiene services, including disposal of sanitary products in an environmentally friendly way
  • Hand care, including the supply of a range of soap dispensers, paper towels and air dryers
  • Installation and maintenance of baby change units, to ensure a safe and hygienic environment
  • Supply of vending units that stock a range of useful items

Waste Management

Environmentally friendly, safe and efficient.

Maintaining a clean working environment means disposing of waste in a safe, environmentally friendly and efficient way. Outsourcing this task to a specialist company means you can be assured that your waste is taken care of, and that you are meeting your corporate social responsibilities. Atalian Servest will manage your hotel waste and will ensure it is disposed of quickly, efficiently and cost-effectively in a way that is environmentally responsible.

Benefits include:

  • Fully integrated environmental services
  • Recycling wherever possible, to reduce the amount of waste sent to landfill
  • Waste collection and removal, to suit your needs and schedule
  • Waste management consultancy
  • On-site audits to identify your waste requirements, highlighting any inefficiencies

Catering

Original, contemporary food, tailored for you.

During any hotel stay the food can make or break the experience, meaning it can be just as important as the venue or room size. Atalian Servest's dedicated catering brand, Angel Hill Food Co. can provide your guests and colleagues with nutritious, tasty and contemporary food options that will make any visit memorable. Whether you are looking for a catering solution for back of house, front of house or both, the Angel Hill team will offer a solution that is tailored, flexible and adaptable to suit your needs. Providing original and contemporary food options to your guests or colleagues, prepared by a team that loves and understands food.

Benefits include:

  • Catering provision that includes restaurants, deli and coffee bars, vending machines
  • Working in partnership with your in house F&B team to provide an exceptional guest experience
  • Menu planning, including nutritional advice, to increase colleague well-being
  • 24/7 service provision, so that there is food available whenever your team is working
  • Sustainable, local and accredited supply chain
  • Utilising the latest technology, including EPOS and cashless till systems

Building Services

Maintenance, repairs and installations to ensure your property is always compliant.

Atalian Servest will work closely with you to create a maintenance plan that is right for your hotel, and a highly experienced team of mobile and site-based engineers will carry out installation, repairs and ongoing building maintenance. The versatility and technical expertise of the Atalian Servest team, means you can rely on them to deliver all of your buildings' maintenance and asset needs.

Services include:

  • Energy reduction advisory and implementation
  • Planned preventative maintenance around your schedule
  • Reactive maintenance, to fix issues as they arise
  • Statutory compliance and monitoring to suit your building requirements
  • Small works, minor projects and installations

Security

Trained professionals supported by the latest technology.

Creating a safe, secure environment is about striking the right balance. The highly skilled team at Atalian Servest will work closely with you to create an integrated security strategy, utilising trained security professionals supported by the very latest software and technologies; keeping your employees, guests, visitors and assets safe and secure. Here at Atalian Servest, we understand the challenges that hotels like yours have, and will to utilise our expertise and knowledge to ensure that you have the best solutions to keep your hotel protected and secure.

Services include:

  • Front of house services tailored to your hotel
  • CCTV systems tailored to your requirements
  • Fire detection and early warning systems
  • Intruder alarm systems
  • Network security – unified threat management

Concierge

Make the right first impression.

Within seconds, visitors to your reception will have seen and judged your business based on what they see and how they are treated. It needs to be professional, efficient and welcoming, every minute of every day. A concierge service means different things to different people and businesses, from a straight forward meet and greet service to something more all-encompassing. Atalian Servest offers a tailored service to meet your needs, ensuring that the all-important first impression is a positive one.

Services include:

  • Greeting visitors with a smile and directing them to where they need to be
  • Checking of security passes to prevent unwanted visitors
  • Handling emails and faxes, ensuring a service that suits your requirements
  • Operating switchboards, directing calls to the right people and taking messages
  • Receiving deliveries, ensuring they are kept safe and the correct team is informed

Compliance

Ensuring you meet your regulatory commitments.

As an Atalian Servest customer you can take advantage of a full range of compliance solutions tailored to your business need to ensure your hotel meets the correct level of statutory requirements. All compliance services are provided by a thorough inspection and assessment process undertaken by trained and qualified professionals, supported by rigorous and effective training. This is complemented by membership of the Royal Institute of Chartered Surveyors (RICS), which enables additional associate works such as condition reports, insurance risk surveys and project management.

Services include:

  • Building compliance checks and recommendations for asbestos, F-Gas and legionella
  • Ensuring your hotel is DDA (Disability & Discrimination Act) compliant
  • Risk audits of your fire systems and procedures to ensure you are meeting current regulations
  • Air conditioning inspections (TM44)

Ground Maintenance

Grounds to impress.

Atalian Servest’s experienced and knowledgeable specialist grounds maintenance teams can create and maintain landscape solutions that are tailored to suit you. The Atalian Servest team has the knowledge to ensure that your grounds are properly maintained and look beautiful all year round. Whether you have acres of lawn that needs to be immaculately mown or a small patch of land to be kept clear from weeds Atalian Servest can provide a solution that is fit for your hotel and budget.

Services include:

  • Full exterior design service to ensure your grounds are fit for use and reflect your image
  • Installation of trees, plants and features to fit the specifications
  • Maintenance of displays and features, so they always look their best

Interior Landscaping

Enhancing the guest experience.

A well-kept and visually stimulating environment is an important aspect of the hotel experience. Adding well maintained and striking displays of plant life will only enhance the look and feel of your hotel. Atalian Servest can offer you a specialist service, providing the complete range of interior landscaping services for your hotel, tailored to your space and budget. Transforming your hotel into an impressive visual display using a range of real or artificial plants.

Services include:

  • Beautifully designed natural and artificial plants, that are maintained to ensure longevity
  • Eye catching designs that suit your environment
  • Scheduling work during off-peak hours to minimise disruption to your team
  • Site surveys, to design a scheme that suits your image and the usage of your premises
  • Special occasion displays including Christmas trees and decorations

Pest Control

Proactively minimising risk.

Pest infestations can cause an array of problems, from the obvious health and safety implications to loss of revenue, risking the reputation of your hotel and brand. By proactively managing potential causes you can minimise the risk to your employees, guests, assets and hotel. Atalian Servest’s national network of commercial pest control technicians will work alongside you to ensure pest free conditions, using humane and environmentally friendly products and processes.

Services include:

  • Bed bug control using a patented preventative solution
  • Independent pest control technical audits, to recommend preventative measures
  • Insect identification services to determine the best course of treatment
  • Rodent, insect and wildlife monitoring, control and prevention
  • Safe and efficient fumigation

Managed Solutions

Round the clock, single point of contact.

Atalian Servest can handle your helpdesk requirements in-hours, out-of-hours or 24/7/365. Simply divert your existing contact number to the intelligent call handling system and Atalian Servest’s skilled operators will process all requests. Atalian Servest has the capability to run your entire facilities operation, logging calls on bespoke FM software and creating and issuing work orders using your company branding.
If a problem occurs, callers are routed to Atalian Servest to report the fault, provide contact details and a description of the issue. These details are processed by experienced operators, prioritised and passed to the relevant contractor or service lead. The fault is then monitored within the time parameters set by the service level agreement and the work is followed through to completion, with the audit trail recorded.

Services include:

  • 24/7 service for your convenience
  • Dedicated account management
  • Full audit trail of all calls
  • Management information, budget and call analysis reports
  • Option to use your contractors, or use Atalian Servest’s FM services
  • Real time client web portal
  • SLA monitoring service

Technology

Utilising the latest technology to enable data driven benefits for your hotel.

By incorporating next generation smart technology into your hotel, you can utilise the data findings to streamline services and make efficiencies. At Atalian Servest we have a thorough understanding of the challenges faced in the hotel industry, from the importance of a guest's first impression to monitoring and automation of your guest experiences. The Atalian Servest team will utilise this knowledge and experience to take care of these needs for you and your hotel, so that you can focus on your core responsibilities with the knowledge that you are in safe hands.

  • Laundry tagging and monitoring
  • Systems integration to give you one dashboard for centralised monitoring
  • Monitoring of footfall traffic and building usage
  • Smart building solutions
  • Application development