Round the clock, single point of contact.
Atalian Servest can handle your helpdesk requirements in-hours, out-of-hours or 24/7/365. Simply divert your existing contact number to the intelligent call handling system and Atalian Servest’s skilled operators will process all requests. Atalian Servest has the capability to run your entire facilities operation, logging calls on bespoke FM software and creating and issuing work orders using your company branding.
If a problem occurs, callers are routed to Atalian Servest to report the fault, provide contact details and a description of the issue. These details are processed by experienced operators, prioritised and passed to the relevant contractor or service lead. The fault is then monitored within the time parameters set by the service level agreement and the work is followed through to completion, with the audit trail recorded.
- 24/7 service for your convenience
- Dedicated account management
- Full audit trail of all calls
- Management information, budget and call analysis reports
- Option to use your contractors, or use Atalian Servest’s FM services
- Real time client web portal
- SLA monitoring service