Next Generation Solutions

The customer experience is key in any retail environment and ensuring that they have an enjoyable shopping experience and want to return is always your focus. The Atalian Servest team has the experience and knowledge to develop a plan that works for you and your customers. Whether you need services round the clock to match your opening hours, or an adaptable solution that is flexible to the needs of your business, Atalian Servest can provide you with a 'Next Generation Solution' that is right for your business.

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Facilities management

Reducing complexity and driving standards.

Outsource your facilities management to Atalian Servest and free up your time, so you can focus on driving your business forward. Having one point of contact and fewer management levels, means the whole process is simpler for you. Atalian Servest offers a vast range of self-delivered solutions, enabling the team to be trained across service lines to meet your requirements. Whether it is a cleaning operative on hand to clear any spillages on the shop floor or the provision of hearty food to keep colleagues going through a busy shift. Benefit from a service that can be scaled to suit the seasonal demands of retail, effectively supporting the needs of the business.

Benefits include:

  • Access to all your facilities information in one place, putting you in the driving seat
  • Integration across disciplines to create an efficient workforce
  • Reducing the complexities within your business
  • A team of experienced and accredited facilities management specialists

Cleaning

Scalable, tailored cleaning services to suit your space.

Presenting your customers with a clean and pleasant shopping environment can help heighten the overall shopping experience. Atalian Servest has a team of industry experts that understand that a clean environment creates a welcoming atmosphere for your customers and colleagues. Working with you to create a tailored solution for your requirements, you can be reassured that Atalian Servest will provide you will a solution that keeps your retail space in pristine condition.

Services include:

  • Scalable tailor-made service plans that suit the seasonal demands of the industry
  • Flexible, out of hours full scale cleans that minimise disruption
  • Periodic deep cleans to suit your needs
  • Sparkle cleans specifically designed for new or refurbished retail units

Security

Trained professionals supported by the latest technology.

Providing a secure, yet relaxed shopping environment is about striking the right balance. Atalian Servest utilises trained security professionals supported by the very latest software and technologies to provide you with a level of security necessary to keep your customers, colleagues and stores safe and secure. Whether you require CCTV, an on-site guard, lock up services or more specialised electronic security, Atalian Servest’s team of industry experts can ensure that you are provided with the best solution.

Services include:

  • CCTV systems tailored to your requirements
  • Fire detection and early warning systems
  • Intruder alarm systems
  • 24/7 manned guarding
  • Network security – unified threat management
  • Remote monitoring with our 24 hour surveillance centre

Catering

Nutritional, tasty food options to fuel the team.

Offering a range of nutritional and tasty food options can enhance your colleague offering, helping you to stand out from the crowd. Trust in Atalian Servest’s dedicated catering brand, Angel Hill Food Co. to provide a catering provision that is aligned with your changing daily and seasonal demands, ensuring that fresh food is always available for your busy team. Understanding the non-stop nature of the industry, Atalian Servest’s team of food enthusiasts can ensure your team are fuelled for any shift, helping to keep both colleagues and customers more than satisfied. The Angel Hill team can also provide customer facing solutions, including coffee shops and kiosks, so that your customers can continue shopping, fully refreshed.

Benefits include:

  • 24/7 service provision, so that there is food available whenever your team is working
  • Menu planning, including nutritional advice, to increase colleague well-being
  • Sustainable, local and accredited supply chain
  • Restaurant and kitchen design and build, to ensure an offering that works for your team
  • Utilising the latest technology, including EPOS and cashless till systems
  • Catering services that can improve recruitment and retention as part of a complete benefits package
  • Catering provision that includes restaurants, deli and coffee bars, vending machines and hospitality services
  • Access to Atalian Servest's signature brand of artisanal coffee, Groundhouse.

Building services

Maintenance and repairs to keep your space compliant.

Having a well-maintained building that is safe and comfortable is an essential part of ensuring the smooth running of your retail space. Atalian Servest will work with you to create a plan and deliver the right level of maintenance, repairs and installations necessary to ensure you are always compliant. The experienced team can provide planned maintenance that fits around your peak times as well as reactive maintenance to cover you in case of an emergency. With Atalian Servest you can be assured that any one of your stores is fully operational, no matter the season.

Services include:

  • Energy reduction advisory and implementation services
  • Planned preventative maintenance around your schedule
  • Reactive maintenance, to fix issues as they arise
  • Statutory compliance and monitoring to suit your building requirements
  • Small works, minor projects and installations

Concierge/Front of House

Making first impressions count.

Being greeted by a professional and friendly face is the first step in making a superb lasting impression on visitors. A company is instantly judged on how well the reception team treats its visitors, whether it's at your head office or retail site, so it is vital to get it right first time. Atalian Servest offers a tailored concierge solution that can ensure that all-important first impression, is a good one.

Services include:

  • Greeting visitors with a smile and directing them to where they need to be
  • Management of security passes in line with client protocols
  • Handling emails and faxes, ensuring a service that suits your requirements
  • Operating switchboards, directing calls to the right people and taking messages
  • Receiving deliveries, ensuring they are kept safe and the correct team is informed

Waste Management

Effective and environmentally friendly.

Managing waste effectively means disposing of it quickly, in a cost-effective and environmentally friendly way. Atalian Servest’s specialist team can manage your waste efficiently, whilst helping you to meet your corporate social responsibilities. Outsourcing to a specialist company will ensure you are always compliant and will give you the capability to increase the amount you recycle, making the operation of your retail space more environmentally friendly.

Benefits include:

  • Fully integrated environmental services
  • Recycling wherever possible, to reduce the amount of waste sent to landfill
  • Waste collection and removal, to suit your needs and schedule
  • Waste management consultancy
  • On-site audits to identify your waste requirements, highlighting any inefficiencies

Compliance

Managing your compliance risks.

As an Atalian Servest customer, you can take advantage of a full range of compliance solutions tailored to your business needs to ensure it meets the correct level of statutory requirements. All compliance services are provided by a thorough inspection and assessment process undertaken by trained and qualified professionals, supported by rigorous and effective training. This is complemented by a membership of the Royal Institute of Chartered Surveyors (RICS), which enables additional associate works such as condition reports, insurance risk surveys and project management.

Services include:

  • Building compliance checks and recommendations for asbestos, F-Gas and legionella
  • Ensuring your offices are DDA compliant
  • Risk audits of your fire systems and procedures to ensure you are meeting current regulations
  • Air conditioning inspections (TM44)

Ground maintenance

Grounds that reinforce your brand image.

A well-maintained exterior can have a positive effect on your company and brand, ensuring that customer's and colleague's first impression is a good one. The Atalian Servest team can help you to create the right image, with experience across a whole range of outdoor spaces. Whether you have a large expanse of land, a small patch of lawn or a social outdoor area, you can trust in Atalian Servest to ensure that they are properly maintained all year round.

Services include:

  • Full exterior design service to ensure your grounds are fit for use and reflect your image
  • Installation of trees, plants and features to fit your specifications
  • Maintenance of displays and features, so they always look their best

Interior landscaping

Creating a visually inviting shopping environment.

An inviting, visually stimulating environment contributes to the atmosphere of any retail space and can positively impact on a customer’s shopping experience. Providing a tailored solution to your space and budget, Atalian Servest’s team of interior landscape specialists can work with you to transform your retail space. The team can also be called on for special occasion displays, helping you to wow your customers as and when the season calls for it.

Services include:

  • Beautifully designed natural and artificial plants
  • Eye catching designs that complement your brand
  • Scheduling work at a time that minimises disruption to your team
  • Site surveys, to design a scheme that suits your image and the usage of your space
  • Special occasion displays including Christmas trees and decorations

Washroom services

Hygienic and pleasantly scented.

Keeping washrooms clean and hygienic can go a long way in ensuring that your hard work in creating a great shopping experience isn’t harmed. Trust in Atalian Servest to deliver a tailored, cost-effective solution that protects the reputation of your brand by providing users with a clean and hygienic environment. Working with you, the Atalian Servest team will ensure that facilities are kept clean, fully stocked and odour free.

Services include:

  • Supply of a full range of high quality consumables
  • Feminine Hygiene services that are environmentally friendly
  • Installation and maintenance of baby change units
  • Hand care, including the supply of a range of soap dispensers, paper towels and air dryers
  • Air freshening and atmosphere control solutions to ensure a pleasant scent
  • Vending units to provide users with a range of useful items

Pest control

Proactive and proven marketing leading prevention.

Maintaining a retail environment free from pest infestations is vital in ensuring a pleasant atmosphere for your customers and is essential for protecting your brand. The proactive management of potential risks can help minimise the likelihood of an infestation. Making use of innovative market leading methods, the Atalian Servest pest control technicians will work alongside you to provide a service that is right for you.

Services include:

  • Independent pest control technical audits, to recommend preventative measures
  • Insect identification services to determine the best course of treatment
  • Rodent, insect and wildlife monitoring, control and prevention
  • Safe and efficient fumigation

Managed solutions

Round the clock, single point of contact.

Knowing that you have a team to support you in handling your helpdesk requirements in-hours, out-of-hours or 24/7/365 can provide massive relief for your team. By diverting your existing contact number to Atalian Servest’s intelligent call handling system, you can rely on a team of skilled operatives to process any requests. Utilising bespoke FM software to log calls, Atalian Servest can run your entire facilities operation, creating and issuing work orders using your company branding. When any faults occur they will be handled from start to finish, with the issue monitored and followed through to completion, all with a recorded audit trail.

Services include:

  • 24/7 service for your convenience
  • Dedicated account management
  • Full audit trail of all calls
  • Management information, budget and call analysis reports
  • Option to use your contractors, or use Atalian Servest’s FM services
  • Real time client web portal
  • SLA monitoring service

Specialist services

When only a specialist will do.

For some cleaning tasks, only a specialist can deliver the right solution. Atalian Servest’s specialist cleaning team has the know-how and tools to provide you with a range of services, from cleaning at height and where access is restricted, to the cleaning of delicate and unusual materials. You can be assured that the right equipment and techniques are being used to ensure the highest standards are met.

Services include:

  • Window cleaning to ensure the area is inviting
  • Escalator cleaning
  • Carpet cleaning to keep the shop floor clean from walked in dirt
  • Builder’s cleans to prepare all building projects for snagging prior to a sparkle clean
  • Sparkle cleans in preparation for store openings
  • Reactive/incident cleaning to maintain a pleasant shop floor
  • Winter gritting to keep customers safe

Technology

Utilising the latest technology to enable data driven benefits.

By incorporating next generation smart technology into your retail environment, you can utilise the data findings to streamline services and make efficiencies that benefit your customers. At Atalian Servest we have a thorough understanding of the challenges faced in the retail industry, from the importance of customer experiences and add on sales to monitoring and automation of your customer experiences. Atalian Servest will utilise this knowledge and experience to take care of these needs for you and your environment, so that you can focus on your core responsibilities with the knowledge that you are in safe hands.

Services include:

  • Face recognition software
  • Systems integration to give you one dashboard for centralised monitoring
  • Monitoring of footfall traffic and building usage
  • Smart building solutions
  • Application development