Facilities management service provider Servest Group is furthering its long-standing investment in staff development by introducing a leadership programme for key front-line managers.
The training programme will see 300 client-facing managers from all divisions of Servest, including catering, cleaning, security and building maintenance, from around the UK, undergo a series of twelve workshops over twelve months. Customer satisfaction, business efficiency and people management are at the core of the programme.
The aim is to equip our managers with the right mindset, skills and tools to improve and sustain performance,” said Claire-Jayne Howden, Group HR Director at Servest Group.
The management training programme follows the recent introduction of a City & Guilds qualification in Practical Cleaning Skills for Servest’s London-based cleaning operatives, with plans to roll out the programme nationwide.